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Medical Team

Frequently Asked Questions (FAQs)

  • How will I know how much money to bring to my appointment?
    Co-payments, coinsurance, and/or deductibles are due at the time of service. In most cases, the amount you owe will be listed on your insurance card, but, there still may be additional deductible and/or coinsurance amounts. We will estimate the amount you owe based on information we receive from your insurance company. However, you are responsible to pay the full amount determined by your insurance company when your claim is paid, regardless of our estimation.
  • I don’t have insurance. Can I still see my doctor?
    Of course you can! We do not allow lack of insurance to be a barrier to your healthcare. For self-pay patients, payment is due at the time of service. We accept Cash Pay, Apple Pay, Visa, MasterCard and Discover.
  • My address and telephone numbers have changed. Can I let you know the next time I come to the doctor?
    You must provide us with your current billing address, all available telephone numbers and any other important contact information. If your address or contact information changes, it is your responsibility to contact us with the updated information as soon as possible to keep your records current.
  • Part of my office visit to my doctor wasn’t covered by my insurance company. What now?
    Please be aware that some or perhaps all of the services provided by your doctor may not be covered fully by your insurance company, even though we may accept assignment after verification of coverage. We must emphasize that our relationship is with you, the patient, and not your insurance company. Since your contract is with your insurance company and possibly your employer, it is necessary that you know and understand the level of services your insurance covers. You will be financially responsible for services not covered by your insurance company.
  • What happens if I come to my doctor’s appointment and I don’t have my insurance card?
    If you cannot provide us with proof of insurance coverage at the time visit, payment will be due at the time of service, or you may be asked to reschedule your appointment. If your insurance company denies the claim, you will be responsible for any unpaid amount.
  • What if I don’t show up for my appointment and forget to call?
    If you fail to cancel or reschedule your appointment 24 hours before the appointment date, your account is subject to incurring a $30 “No Show” fee.
  • What if my doctor isn’t on my insurance plan?
    We ask that before you receive services that you verify that we are participating providers for your insurance company. In the event that we are not, we will file the initial claim as a courtesy for you; however, payment is due at the time of service.
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